What We Do to Inspire Clients (Sep 16, 2009)
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NancyIannone: RT @askdebra I am really appreciating all of the wisdom in the #npcons chat today! -
HildyGottlieb: Archive of #NPCons chat has been posted http://is.gd/3m3ib (expand) Because of TwitterFail, pls let us know if u see dupes OR anything missing. Thx!! -
vickibrannock: Great conversation too bad we had a tweet fail in the middle! I learned a lot and made some new friends thanks. #NPCons -
MrRayNichols: RT @NancyIannone: @HildyGottlieb Silos and territoriality within orgs can sabotage development of group wisdom #NPCons -
chanellecarver: @NancyIannone Thanks, Nancy. I appreciated all of your input as well. Looking forward to chatting some more via #NPCons or otherwise! -
mattnathan: @HildyGottlieb Likewise! Thanks for convening / facilitating / inspiring! #NPCons -
mattnathan: .@HildyGottlieb [reconstructing lost tweet] … Overcome = we are learning & creating new value together (ref shared vision) #NPCons
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mattnathan: .@HildyGottlieb Aaah, fail whale cut us off. And my tweet that got lost was re disconnection as barrier! (& fear) #NPCons #meta
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chanellecarver: @askdebra I think most npos want to use it, but still unsure why they want or should use it. That should be addressed first. #NPCons -
HildyGottlieb: RT @pammcallister Caution re:looking to others’ success 1st: Can deepen sense of failure&deficit. Start w/org’s success then outward #npcons
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chanellecarver: @NancyIannone Then go back 2 focusing on the day 2 day tasks with thoughts like “we’ll get around to it.” Bad strategy. #NPCons
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vickibrannock: @HildyGottlieb very true and I find when you start off with a positive the inspiration comes and also deep understanding of the org. #NPcons
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chanellecarver: @NancyIannone In my experience, folks behind startups know they need a process, may have an idea what a good one should look like… #NPCons
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HildyGottlieb: One last question: What are barriers to inspiring / facilitating a group’s wisdom? How have you overcome them? #NPCons
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pammcallister: RT @HildyGottlieb: … effectve approaches often seem simple! We so like to make things more complic than need to be!
[wisdom!] #npcons
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chanellecarver: @NancyIannone In my experience, folks behind startups know they need a process, may have an idea what a good one should look like… #NPCons
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HildyGottlieb: One last question: What are barriers to inspiring / facilitating a group’s wisdom? How have you overcome them? #NPCons
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pammcallister: RT @HildyGottlieb: … effectve approaches often seem simple! We so like to make things more complic than need to be! [wisdom!] #npcons
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Everywun: #npcons Compelling stories always help. Facebook Media Boards are a great way to share mission w/ ppl who care – http://bit.ly/QRR1L (expand) -
pammcallister: Big caution about looking to others’ successes first: Can deepen sense of failure, deficit. Start w/ org’s own success, then outward #npcons
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chanellecarver: @NancyIannone Exactly. A manageable process helps them focus and can be tweaked if necessary. But many lack those processes. #NPCons
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HildyGottlieb: RT @NancyIannone: One of my favorite questions – When you are successful in reaching your goal, what will that look like? #NPCons
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HildyGottlieb: .@vickibrannock In our experience effectve approaches often seem simple! We so like to make things more complic than need to be! #NPCons
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pammcallister: RT @HildyGottlieb: We have found a huge piece of the equation is language. Words like “should” “must” “persuade” “wont” “refuse to.” #npcons
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Grantwriter: Strategies & ideas that have worked with other orgs can inspire creative thought. Success stories paint a wonderful picture. #NPCons -
pammcallister: That is, own up to their own success *before* looking to others “best practices.” Rarely ppl fully aware of assets, capabilities. #npcons
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HildyGottlieb: RT @pammcallister: Power shift from consult as expert is crucial. Simplest step is to only ask questions (and not leading ones!)? #npcons
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HildyGottlieb: RT @vickibrannock: This seems simple – have the org list everything they’re doing right & remember successes to start the process. #NPcons
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HildyGottlieb: We have found a huge piece of the equation is language. Words like “should” “must” “persuade” “won’t” “refuse to.” #NPCons
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NancyIannone: One of my favorite questions – When you are successful in reaching your goal, what will that look like? #NPCons
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vickibrannock: This seems simple but having the org list everything they are doing right and remembering successes to start the process. #NPcons
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Everywun: @Dimitrious Sure! @EcoInteractive seems to be doing well. @Twitcause can also help npo’s get a head start with Twitter exposure. #npcons -
pammcallister: @HildyGottlieb Agree power shift from consult as expert is crucial. Simplest step is to only ask questions (and not leading ones!)? #npcons
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MatthewDooley: “What is the *best thing* about the work ________ does in the community?” #npcons -
HildyGottlieb: .@laliahelmer @Everywun @Dimitrious Stories show what is possible! #NPCons
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NancyIannone: @chanellecarver So you make the process manageable to focus on what needs to be done now. A success would help them move forward #NPCons
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HildyGottlieb: Are there specific questions you ask to encourage and engage? Are there words / phrases you use? #NPCons
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MatthewDooley: Often give examples of how others have succeeded to “prime the thought pump” of the client. #npcons
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askdebra: @HildyGottlieb to overcome overwhelmed? I like @everywun’s approach of successful orgs. Also break it down to goals/strategy/tools #npcons
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chanellecarver: @HildyGottlieb I find that I only feel overwhelmed when I allow myself to feel that way. #NPCons
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laliahelmer: RT@Dimitrious: @Everywun . Stories are great ways to show examples, as client takes from it what they need to hear. #NPCONS -
HildyGottlieb: Big part of inspiring = shifting power from “consultant as expert” to consultant facilitating client wisdom. How do to that?#NPCons
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chanellecarver: And to remember you don’t have to know everything. Delegate to others what you don’t feel is necessary for YOU to know right now. #NPCons
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chanellecarver: @HildyGottlieb Orgs should understand that there’s lots of info out there & what you do with it will determine ur success. #NPCons
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askdebra: @Everywun I often show the @charitywater video/interactive thank you/facebook site to clients. Definitely inspired. Got another? #npcons
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pammcallister: Studying how “inspiring” happens useful to all aspects of social benefit orgs, from raising money to HR to OD to board development #npcons
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askdebra: Turns out the client had some great, innovative ideas, and we brainstormed together to finesse ideas for implementation. #npcons
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HildyGottlieb: RT @askdebra: Today talked w/client abt theory of facebook pages grow, asked them for how they’d approach using this theory #NPCons (GREAT!)
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chanellecarver: Learning is an ongoing process. Recognize that you won’t learn it all in one day. Allow yourself to make mistakes. #NPCons
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Dimitrious: @Everywun So examples such as @charitywater can serve as inspiration do you have others? #npcons
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askdebra: @HildyGottlieb Yes. Today. Talked w/client abt theory of facebook pages grow, asked them for how they’d approach using this theory. #NPCons
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NancyIannone: RT @Everywun SocMedia is less overwhelming when NPOs see potential. that ability for the org to see potential is key to inspiration #NPCons
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pammcallister: @HildyGottlieb specific methods: appreciative inquiry, Open Space; success stories take more than 140 characters! #npcons
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chanellecarver: @HildyGottlieb …and are doing what you want to do well. Encourage them to see the possibilities rather than all the challenges #NPCons
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askdebra: Incredibly hard to write those last two sentences of a report while in twitter chat. I give up on the report! #npcons
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ARCTweeter: I find that challenging clients to create something that will get members/stakeholders excited enough to participate is v effective #npcons -
vickibrannock: @HildyGottlieb as with most processes including social media helping to understand the whys and how it fits with vision of the org. #NPcons
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HildyGottlieb: Can anyone share specific approaches you’ve used to inspire / leverage your own clients’ wisdom? Success stories to share? #NPCons
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chanellecarver: @HildyGottlieb How to inspire clients to learn: surround yourself (the org) w/ positive folks (other orgs) that know what u don’t… #NPCons
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Everywun: SocMedia is less overwhelming when NPOs see potential – @charitywater is a great example of an npo that went for it and succeeded. #npcons
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askdebra: @chanellecarver you are right – and I think it is often why they quit. But most npos want to use it, I think. #NPCons
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NancyIannone: @mattnathan Can you give us an example ? #NPCons
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ARCTweeter: @vickibrannock agreed – certainly a key element of any process! #npcons
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pammcallister: RT @mattnathan: I try to ask Qs that are intriguing & far-reaching enough (ie reach -> new value) to inspire me *and* my client. #npcons
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HildyGottlieb: RT @mattnathan: I try to ask Qs that are intriguing & far-reaching enough (ie reach -> new value) to inspire me *and* my client. #npcons
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pammcallister: RT @laliahelmer: As for self inspiration, important to not appear proselytising. [Yes! Show openings, not “the truth.”) #npcons
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mattnathan: I try to ask Qs that are intriguing & far-reaching enough (ie reach -> new value) to inspire me *and* my client. #npcons -
MatthewDooley: @Dimitrious is right about social media a “moving target”. Difficult to help set up S/M plan when everything new in 3 months. #npcons -
chanellecarver: @askdebra No direction/strategy + overwhelming can lead to discouragement and negative attitudes. Learning comes to a halt. #NPCons -
HildyGottlieb: RT @pammcallister: Thinking of what’s worked, another aspect is when have *I* been inspired by someone else? #npcons -
vickibrannock: @arcttweeter that’s true but taking a step back deciding what’s important in terms of measurement it critical. #NPcons -
laliahelmer: As for self inspiration, important to not appear proselytising. #npcons -
HildyGottlieb: RT @Grantwriter: RT @ vickibrannock: There is enough clarity in community vision & goals for the client to see the desired outcome. #NPcons
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chanellecarver: @HildyGottlieb I would say prescribing works best in the beginning. Move toward guiding and inspiring sooner than later. #NPCons
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HildyGottlieb: .@vickibrannock @chanellecarver How might we inspire/ engage to make SocMedia less overwhelming? How can client own their process? #NPCons
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ARCTweeter: @askdebra haha! welcome to the club!
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NancyIannone: RT @pammcallister Understanding my process of becoming inspired goes a long way to understanding how I facilitate that for others. #npcons -
HildyGottlieb: @mattnathan Glad you’re here! Jump on in – the water’s heating up! #NPCons
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ARCTweeter: @vickibrannock @askdebra also key is to help sort through all the info/data to help clients determine what the impact will be #npcons
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askdebra: @chanellecarver My experience has to disagree. They REALLY want to learn social media but have no direction/strategy + overwhelming #NPCons
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chanellecarver: @HildyGottlieb Most basic example, when serving a new demographic or issue area and don’t know where to get started. #NPCons
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HildyGottlieb: Is there a way to inspire org’s OWN best practice? RT @chanellecarver Prescribing is effective in Vol Mgt espec re: “firing” a vol. #NPCons
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pammcallister: Understanding my own process of becoming inspired goes a long way to understanding how I might facilitate that for others. #npcons -
Dimitrious: @chanellecarver Social media is moving target, but it is important to just have folks wade in as it seems harder than it is #npcons -
pammcallister: @HildyGottlieb thinking of what’s worked, seeing what we learn — another aspect is when have *I* been inspired by someone else? #npcons
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Grantwriter: RT @ vickibrannock: …there is enough clarity in the vision and goals of the community for the client to see the desired outcome. #NPcons -
ellagantz: RT @Everywun: I find taking time to step “out of the weeds” to look at the big picture always helps for inspiration. #npcons -
askdebra: @ARCTweeter excellently tweeted. Same with socmedia – it is using socimedia tools to align with the big picture! #npcons
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vickibrannock: @chanellecarver I agree Social Media seems a big hurdle and does require a prescription (or compass) to get started in most cases #NPcons
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HildyGottlieb: Considering @pammcallister’s comment re:self-inspiration, sharing what excites/ inspires me re: the client absolutely inspires them #NPCons
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chanellecarver: @HildyGottlieb W/ social media perhaps it’s too overwhelming when they see all that is available to them. Fear takes over. #NPCons
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mattnathan: Matt Nathan, catalyst / consultant to social ventures (including NP) joining the chat at least for a few mins. Great topic. #NPCons
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pammcallister: @HildyGottlieb this is facilitate as in Open Space facilitate, that’s it (and that’s a lot). Thanks for doing it. #npcons
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HildyGottlieb: RT @pammcallister: Truly inspiring another may start first with *being* inspired oneself. Self as instrument. #npcons
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chanellecarver: @HildyGottlieb Or when instilling best practices regarding volunteer mgmt, especially when it comes to “firing” a volunteer. #NPCons
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MatthewDooley: @johnhaydon Hear, hear! and free refreshments! #NPCons -
HildyGottlieb: .@pammcallister You think that’s interesting – try facilitating it! Talk about a lot to learn!!! #NPCons
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HildyGottlieb: RT @NancyIannone I see orgs that need topic knowldge to begin discussion but that is foundation for their inspiration to build on #NPCons
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NancyIannone: @pammcallister Twitter chats do force one to be concise don’t they #NPCons
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chanellecarver: @HildyGottlieb No desire to learn seems to happen most when discussing whether to include social media in their communications. #NPCons
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HildyGottlieb: RT @johnhaydon: @MatthewDooley And what they really want is rebirth #NPCons
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vickibrannock: Directed wisdom, when there is enough clarity in the vision and goals of the community for the client to see the desired outcome. #NPcons
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NancyIannone: RT @HildyGottlieb @Everywun: I find taking time to step “out of the weeds” to look at the big picture always helps for inspiration. #npcons
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Dimitrious: @johnhaydon Rebirth as individuals or the organization? #npcons
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HildyGottlieb: RT @ARCTweeter: Helping clients align prob-solving, planning, implem w/ the big picture is key in making any process achievable. #npcons
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pammcallister: Truly inspiring another (if that’s even possible, which I wonder) may start first with *being* inspired oneself. Self as instrument. #npcons
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laliahelmer: @ Everywun: yes, Step “out of the weeds” , but looking inside to what inspires as a springboard. #npcons .
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pammcallister: Thinking out loud in 140 characters this way is interesting. (Process comment, can’t help myself!) #npcons
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NancyIannone: I see organizations that need topic knowledge to begin the discussion but that is the foundation for their inspiration to build on #NPCons
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HildyGottlieb: RT @Everywun: I find taking time to step “out of the weeds” to look at the big picture always helps for inspiration. #npcons
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johnhaydon: @MatthewDooley And what they really want is rebirth #NPCons
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ARCTweeter: Helping clients to align all problem-solving, planning, implementation with the big picture is key in making any process achievable. #npcons
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pammcallister: Q of wisdom vs topic-specific per Hildy: If we’re talking “inspire” it’s the former, right? That’s when prescribing falls short istm #npcons
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askdebra: @nancy iannone in social media consulting, the most imp Q for me is what are your goals?? Asking good questions abt that is critical #npcons
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MatthewDooley: @HildyGottlieb Discrete subject smarts show how they work and what they do and don’t know #NPCons
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HildyGottlieb: @askdebra Can you share a bit more about each of those? (A lot crammed into one tweet!) #NPCons
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chanellecarver: Sometimes a combination of prescribing and inspiring works best. #NPCons
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HildyGottlieb: RT @MatthewDooley Asking questions determines if they have wisdom or need some #NPCons (Are we confusing wisdom w/topic-specific knowledge?)
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chanellecarver: Some just want you to do the work, so while you prescribe you can inspire for the long haul. I agree w/ @vickibrannock, though. #NPCons
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Everywun: I find taking time to step “out of the weeds” to look at the big picture always helps for inspiration. #npcons
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Grantwriter: Valerie Nelson from Grant Consulting Services. We work with small to large NPO’s across the country. Thanks Hildy #NPCons
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Dimitrious: @chanellecarver Thanks for the tip on Tweetchat.com. There seems to be a twitter app an hour of late. #npcons
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pammcallister: Guide, counsel, share stories and experiences, yes. Tell what to do, rarely. But clients so often *want* to be told what to do! #npcons
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MatthewDooley: @NancyIannone Asking about governance model or, for fundraising, the size of the database, or Bd. Dev – What policies are in place? #NPCons
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pammcallister: Drawing out others’ built-in inspiration seems to work better for me. Prescribing, even prescribing a process, always has been iffy #npcons
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HildyGottlieb: .@vickibrannock In what circumstances do you choose to prescribe? And in what circums. do you choose to inspire clients’ own wisdom? #NPCons
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askdebra: Only prescriptions I use: goal-oriented strategy+consider approp tools+client assets/culture+creativity. Client ideas/goals drive it #npcons
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HildyGottlieb: Inspiring might be eliciting the clients’ own desired outcomes& having them create their own chcklist specific to their desired ends.#NPCons
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vickibrannock: I usually end up with a combination of both processes but in the end the client has to own the result #Npcons
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NancyIannone: @MatthewDooley What kinds of questions have been the most effective in determing that? #NPCons
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chanellecarver: I prefer to inspire, but prescribing works well when clients lack specific knowledge, time or desire to learn. #NPCons
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HildyGottlieb: .@askdebra Prescribing might be a “standard checklist” or “best practice” against which client SHOULD work #NPCons (emphasis intentional)
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pammcallister: Hi Pam McAllister here, dipping my toe in these interesting waters. #npcons
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chanellecarver: Fyi, I’m using TweetChat so I don’t have to worry about entering the hashtag everytime. New tweets automatically reload. #NPCons
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laliahelmer: #NPCons. Hello, Thanks for hosting interesting topic. I am working with community foundations to promote business philanthropy.
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chanellecarver: I agree w/ @NancyIannone. We want them to own their decisions, actions & results. They respond better when it come from w/in. #NPCons
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MatthewDooley: I find that asking smart questions early engages a client so you can determine if they have wisdom or might need some? #NPCons
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askdebra: Brainstorming with the client can create an even better idea. Hildy, can you ask the Q and give a concrete example to guide? #npcons
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emilystoddard: @HildyGottlieb I agree w/others. We focus on tapping their wisdom as a means of being more authentic and building internal capacity. #npcons -
HildyGottlieb: Which do you think you do more of in your practice – inspiring or prescribing? Why do you do it that way? #NPCons
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ARCTweeter: @NancyIannone I agree. i think it is our job to provide the information and guide toward an end result but ownership is key #npcons
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vickibrannock: @hildygotlieb thanks for hosting! #npcons
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HildyGottlieb: Is it always more effective to inspire a client’s own wisdom? Are there circumstances when prescribing is more effective? #NPCons
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NancyIannone: I’m going to jump in on the question I’ve found it is better to inspire the client’s own wisdom so that they can own the results. #NPCons
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chanellecarver: Hello, Chanelle Carver here! Mgmt consultant for startups and small orgs. Joining for a bit before heading to NYC. #NPCons
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HildyGottlieb: Welcome @vickibrannock @ARCTweeter @askdebra Looking forward to your thoughts today (or in Debra’s case, tonight!) #NPCons
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emilystoddard: Hi there – I’m with @DVQstudio, a brand and communications shop that works exclusively with mission-driven organizations. #npcons #npcons
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askdebra: Debra Askanase, strategic social media consulting to NPOs worldwide with my firm Community Organizer 2.0 Thanks for hosting HIldy! #npcons
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NancyIannone: Welcome Emily. Glad you could join us if only for a little while! #NPCons
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HildyGottlieb: Hello & welcome to @emilystoddard @MahalloMedia @NancyIannone and @Everywun – Ready to talk about inspiration? #NPCons
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ARCTweeter: Hi. Carol-Anne Moutinho from the Association Resrouce Centre in Victoria Canada! #npcons
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vickibrannock: I’m Vicki Brannock with Organizational Architects #npcons
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Dimitrious: Hello, I am Dimitri Petropolis with the Cmty-Driven Institute #npcons
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emilystoddard: Signing into the #npcons Twitter chat for nonprofit consultants — hoping to sit in on the conversation for at least a little while today!
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Everywun: #npcons I’m Megan, I’m a founding member of Everywun, helping NPO’s to increase funding, engagement w/ community and brand awareness.
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HildyGottlieb: Hello to @MatthewDooley – always so good to see your smiling face! #NPCons
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MahalloMedia: # # Remember to use #NPCons hashtag for this Consultants Chat (that’s more a reminder to me – I tend to forget!) -
NancyIannone: I’m Nancy Iannone with StrengthBuilders, working with small to medium community benefit organizations #NPCons
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MahalloMedia: # # Remember to use #NPCons hashtag for this Consultants Chat (that’s more a reminder to me – I tend to forget!)
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HildyGottlieb: Is it always more effective to inspire a client’s own wisdom? Are there circum when prescribing is more effective? #NPCons
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HildyGottlieb: Let’s start with this basic question #NPCons
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hashtager: # Remember to use #NPCons hashtag for this Consultants Chat (that’s more a reminder to me – I tend to forget!) -
HildyGottlieb: At Cmty-Driven Institute we teach consultants how to inspire & build on client’s wisdom, to create more SocChange #NPCons http://is.gd/2kaXb (expand
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MatthewDooley: Hildy, glad to be with you again, consulting to organizations here in Pittsburgh #NPCons
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HildyGottlieb: I’m Hildy Gottlieb with the Community-Driven Institute and author of The Pollyanna Principles #NPCons
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Everywun: RT @HildyGottlieb #NPCons Today’s topic “How Do We Inspire Clients?” Info is here http://is.gd/3dMCK (expand)
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HildyGottlieb: Remember to use #NPCons hashtag for this Consultants Chat (that’s more a reminder to me – I tend to forget!)
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HildyGottlieb: Please introduce yourself & your specialty as you enter the chat. #NPCons
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HildyGottlieb: #NPCons Today’s topic “How Do We Inspire Clients?” Info is here http://is.gd/3dMCK (expand)
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HildyGottlieb: Welcome to the Twitter chat for consultants to Community Benefit / Nonprofit orgs! #NPCons
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askdebra: @HildyGottlieb My reminder chime just went off and my husband said, “you’ve got a meeting now?” 11pm here. You betcha! #NPCons